Luxembourg, 01 October 2020 Update: Exceptional measures BOOK WITH CONFIDENCE: We remain flexible for all bookings with departure date until 03 January 2021! Dear travel agency partner, We extended our offer ‚More flexibility, more confidence for your next flights‘: For all valid bookings (existing or new bookings) with a departure date up to and including January 3, 2021, we allow the travel dates to be changed to a later travel date within 365 days. This change can be made without rebooking fees up to 21 days before departure, whatever the initial fare booked (including the flyCLASSIC and flyPLUS fares). If the original booking class is no longer available, the fare difference is due Reservation change  up to 21 days before departuret 0 Euro + possible fare difference Refund  not refundable Conditions Routing  a routing change is not allowed AIf the new flights for 2021 are not yet available in the systems, the rebooking to the new date can be made later. Please cancel the flights that are not used at least 21 days before departure. With a 'keep' element you can keep the booking active. As soon as the new flights are available in the system, the rebooking can take place. We kindly remind you that for a flight cancelled by Luxair (only valid with a UN status in the booking), the following 3 options are still valid: 1. Luxair voucher: Benefit from the value of your ticket with an additional 10% value! Please see here some important information for the Luxair voucher (EMD) : 10% additional value: the amount of the voucher consists of the net value of the ticket, taxes, as well as a 10% bonus, calculated on the net value of the ticket. The voucher is non-refundable and non-transferable and can be used only for Luxair flights (change of routing allowed). The voucher is valid for the issuance of a new ticket until March 31, 2021, with travel date until October 31, 2021 (last return flight). The voucher is nominative (passenger name on the ticket), and it is valid for the issue of a single ticket. Any remaining value cannot be transferred to another passenger in the same or another PNR. 2. Refund of the ticket Directly via your GDS, please add a remark that the flight was cancelled. 3. Change for an existing reservation: For all existing reservations for which flights had to be canceled, we also offer the possibility to change the travel date without charge for changing reservations, regardless of the fare conditions of the original reservation. The change of the ticket must be made before December 31, 2020, with the new travel dates until October 31, 2021 (last return flight). The destination and the name cannot be changed, and if the same booking class is not available, the fare difference is due (a downgrade is not possible). Please indicate the waiver ‘Covid19' in the endorsement when you reissue the ticket. For all other information please refer to your GDS. Your Luxair Sales Team %%GENERAL_DISCLAIMER%% If you don't see this message, click here. If you don't want to receive emails from LuxairGroup anymore, please click here. to unsubscribe from our newsletter.